3 things: 1) get a converter removed from my account; 2) add a HD receiver; 3) Update service
There doesn't seem to be a phone number to call anymore.
Due to COVID, the closest "store" that is open is 47 miles away.
So, I'll try the forum.
1) Our account has one HD/DVR receiver and 2 of those cheap tiny converters.
One of these converters was lost a few years ago.
Every time I went to the Xfinity store to report it, I was told they will "track it".
It's never been found, naturally. I've been paying $$ renting it ever since.
I need this REMOVED from my account. Is there a fee for a lost converter?
2) How do I get another HD receiver for the master bedroom?
3) Our Xfinity bill is now insanely high. I would like to get a new service so I can reduce the monthly bill.