3+ months passed since sign up and I still have not received $200 Amazon gift card

Hello Xfinity,

I signed up with you on Feb-23,2025 and still have not received my $200 Amazon Gift Card.

What should I do to finally get it?

Thanks,

[Edited: "Personal Information"]

Responses

EG

Expert

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111.3K Messages

28 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityQuemekia

Official Employee

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256 Messages

28 days ago

Hello @user_ydq9z1, thank you for taking time from your busy day to post your concerns here in our Xfinity Community Forum. I hope you're having a great weekend. I'm sure if I was in your shoes I'd be wondering the same thing. Keep in mind with the Amazon Gift card offer, you must maintain your service and keep your account in good standing to receive the gift card. Gift cards are usually mailed within 16-18 weeks of service installation. You should be able to go to https://www.xfinityincentivetracker.com/ and enter your account number to see the status of your gift card.

2

U

user_b3ebbd

Visitor

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2 Messages

I'm having the same issue, though the incentive tracker doesn't show a record of this incentive on my account. 73 business days have passed since I enrolled in the plan with the offer.

Like

Reply

16 days ago

0

XfinityThomasA

Official Employee

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2.5K Messages

Thank you for checking, user_b3ebbd. Let's take a closer look together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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