Visitor
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1 Message
3 Months of Waiting for Xfinity to Bury My Internet Cable — I Need Actual Action
It has now been 3 months since my Xfinity internet was installed, and the cable is STILL laying exposed on the ground.
At least 5 times, I was promised that someone would come out to bury the wire. Every time, I waited, and no one showed up to actually do it.
This is no longer just an inconvenience. The exposed cable is a safety hazard, and I need someone to take responsibility and get this resolved.
At this point, I do not need another promise or another appointment that goes nowhere. I need someone from upper management, a supervisor, or anyone who actually cares about resolving this safety issue to make sure the appropriate crew comes out and buries the cable.
Three months is more than enough time to fix this. Can someone from Xfinity please step in and make sure this actually gets resolved?
.
EG
Expert
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120.3K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.8K Messages
7 hours ago
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