2 Messages
3 hours on phone and only more problems
20+ year customer
Asked for a 4k box and to cancel land line. Said new bill would be $257. Said needed new modem. Did not want new modem but it arrived with 4k box. 4k box was used. I asked for the coax cable hook up, yet they sent the used streaming box. Box wouldn't work . Installed new modem. That didn't work. 3 hours on with tech and was promised the correct 4k coax box. Now I see the agreement made my bill higher then what I paid with phone. $279. No one can figure out why and now not sure the new 4k was even sent out tonight. So 3 hours of work to be billed higher and same exact equipment. I need real help.
XfinityRay
Official Employee
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2.3K Messages
13 days ago
Good evening, user_654ca4! Thank you for your business all these years! I sincerely apologize that there has been so much back and forth with getting your plan updated and getting the 4K box. We are happy to further help with this and get things perfect for you.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityOrlandoM
Official Employee
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1.5K Messages
20 hours ago
@user_654ca4
Thanks for reaching out to us. I'm glad we were able to get all your concerns resolved. Feel free to reach out to us anytime.
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