3 hours of my time results in lies

I placed a call on 8/14 at 3:16pm that lasted over an hour and a half to discuss reducing my bill base on commercials and advertisements.  Vic the agent hung up on me three times and had support people working on the line with her, I could hear them.  After providing me with a new 5 year bill of $125 by having $65 internet, she said I would get an email within 24-48 hours and I asked for a case number which was provided.  She also told me I would get one of my three mobile lines free for a year.  I was concerned with the call so the next day I tried to call back three times and was disconnected each time with recording stating tech issues.  So, I used the Xfinity chat on 8/15.  Avinash the agent stated he could see me prorated internet/cable bill and the changes.  He did not see the mobile line change and sent me to Mavir who could not help me and sent me to a “fix agent” who said he could not give me a line for free but did give me a $60 credit and changed one line to unlimited since paying by the gig is a scam and is the same price as unlimited.  I received these email changes right away.

I still did not receive an email confirmation by 8/19 confirming my internet bill decrease.  So, I called again. I spoke with Michelle agent who after being provided the case number to 8/14 call and chat ID from 8/15 said there was not a record of my almost two hour call and no changes to my bill.  They did see the mobile lines free update.  I asked to speak with supervisor.  Ella the supervisor told me only internally could the recording be pulled and they had no promotion to offer me for my bill to be $125.00.  I was fuming.  I asked to speak with her supervisor and after first saying she did not have a boss she then said that supervisor would not take my call.  Why is Xfinity sending agents who lie to customers for over three hours.  Why is there no number to lodge complaints.  The company hides behind AI recordings.  I have been a customer for over 25 years and will now be leaving Xfinity completely unless someone calls me to fix this situation.  I guess Xfinity has enough money to lose customers.  I will be reporting to the better business bureau also.

Now trying to tag this complaint I run into issues.