3 days no service

We have an outage in our area and it’s been 3 days. There’s no explanation of how long it will be and it will not allow me to ask on the app. This is ridiculous and I don’t understand why Xfinity isn’t more open to their customers about what’s actually going on and how long it will take. And the WiFi hotspots are pointless when there isn’t any around people’s homes.