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User_Rojo_00
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Visitor

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Tuesday, July 7th, 2026 10:23 PM

3 days Full Outage No credit

I live in Woodbridge and had outage from July 4 to July 7. I could not work from home so had to drive 26 miles to get to office to work. 

When requesting for credit The app says ‘ … outages caused by weather or maintenance are ineligible for a credit.’ Do I really have to go to their office and ask to cancel to receive credit as other people are saying ?! 

Question

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Updated 

13 hours ago

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XfinityAbby

Official Employee

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1K Messages

13 hours ago

Hello @User_Rojo_00, thank you for taking the time to reach out to us. I know service interruptions can be very inconvenient especially when working from home. I would love to take a look at the account for you and see what options we have.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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