2nd Modem Disabled Without My Consent

On April 17 I called Xfinity to inquire about improving my WiFi speed and reducing my monthly bill.  I spoke with Tony (supervisor Melissa [Edited: "Personal Information"]) who offered to reduce channels from 185 to 125, remove my paid Hulu subscription ($18.99) and replace it with Disney+/Hulu+ free for 3 years, remove my digital phone which was not being used and increase my speed to 1.2 mbps.  On or about April 20, I experienced a WiFi outage.  I called into Xfinity support who was able to bring me back online.  Several days later I discovered that the 2nd modem on my account, which serviced my beach cabana, across the street from my main house, had been disabled.  When I called into Xfinity I was told that the service I currently had did not allow for 2 modems.  When I pushed, I was told that my prior service was a 'legacy' service that I was grandfathered in to that allowed 2 modems.  Never once in my conversation with Tony was I informed that I would lose connectivity of my 2nd modem.  I spent countless hours trying to escalate my issue to have my account reverted back to the legacy service, only to be told NO at every front.  I find it almost impossible to believe, in this age of technology, that NO ONE in the Xfinity universe has the capability to revert me back to an account that supports 2 modems.  Instead of fighting a never ending battle, I agreed to open a 2nd account for the beach cabana so I could once again have WiFi there.  So now, I have 2 accounts to manage and to add insult to injury, I'm paying even more now than when I started the conversation on April 17!  It's really beyond frustrating and while YES, WiFi is working with a 2nd account, I really need someone in authority to look at restoring my legacy service.  In reading all the customer satisfaction, 30 day guarantee, yada yada, it seems like I should be entitled to it.