Visitor
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1 Message
2nd IP for residential Internet
Hello, I am inquiring as to if its possible to get a second IPV4 for my address, is there a way to get in contact with someone who can help me with this?
Visitor
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1 Message
Hello, I am inquiring as to if its possible to get a second IPV4 for my address, is there a way to get in contact with someone who can help me with this?
NoNoBadPuppy
Problem Solver
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683 Messages
2 days ago
Xfinity does not allow 2 WAN IP address on non business accounts. That is something only the business class accounts can have.
(edited)
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EG
Expert
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111.3K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.4K Messages
2 days ago
Hello, @user_7czu7l thank you for reaching out here over Xfinity Forums. You've contacted the right place, and wanting to help answer your question regarding a second IP address. You cannot have multiple IP addresses on residential Xfinity service, is the account in question a residential account? Comcast Business does allow for static IP blocks to be added to support multiple IP addresses.
We've phased out the option of having multiple IP addresses for residential service, from experience when it was available it required a second active internet service at the same location. So customers who did have this option were paying for 2 residential internet accounts. Please let me know if that was helpful, or if you have any other questions.
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