Frequent Visitor
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24 Messages
2gig upgrade
Hi, I upgraded to 2Gig Internet plan recently. However, the speed test results seem to indicate I still have the previous speed tier (1.2Gig down and 40Mb up). Was my service provisioned properly? I'm using UniFi UCI as the cable modem and UniFi UDM Pro as the router. Thank you!
user_xx19j3
Frequent Visitor
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24 Messages
2 days ago
I did also send a direct message.
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EG
Expert
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116.1K Messages
1 day ago
@user_xx19j3
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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user_xx19j3
Frequent Visitor
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24 Messages
5 hours ago
Hi, can someone please check whether my service is proivisioned correctly? Really appreciate that. I ran many speed tests last couple days. It stays at 1.3Gbps down/40Mbps up consistently. That is the spec for my previous provisioned tier.
Thanks!
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EG
Expert
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116.1K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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BruceW
Gold Problem Solver
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27.1K Messages
4 hours ago
As I read the specs, the Pro has Gig+ WAN ports, but its LAN ports are only 1 Gig. Or am I missing something here?
That wouldn't explain the 40 Mbps upstream, though. In "enhanced speed" areas Comcast/Xfinity rates the UniFi UCI for wired upload speeds "up to 474 Mbps".
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