Visitor
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1 Message
2d day of technician not showing to appointment
This is the 2d day my scheduled service appointment had a no show for the technician. Had an appointment to setup service on the 13th of May and no technician came. Called and was told they don’t know why the technician didn’t show. Scheduled a second appointment for today 16 May and again the technician never showed up. Called customer service again and this time they claimed we told the technician to reschedule which is absolutely ridiculous and a bold face lie. Will never be a customer of Xfinity again and will be telling everyone I possibly again about how terrible this company is. Hopefully you go out of business. Goodbye
EG
Expert
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118K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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1.1K Messages
6 hours ago
We are incredibly sorry for this experience, and we completely validate your anger. Missing two consecutive appointments is entirely unacceptable, but being told a false claim about rescheduling is deeply insulting, I would probably feel the same in your shoes @user_wor7bb. You have definitely come to the right place for help!
Please send our team a direct message with your full name and your service address. I will gladly look into this for you right away!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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