28 phone calls and 6 hours later.....worst customer service

28 phone calls to get the run around.

Paid past due balance ce said internet would be reconnected. Wad hung up on.

Spoke to next person wanted $21.00 more for "GOVERMENT FEES" AGAIN HUNG UP ON.

CALLED BACK ON HOND FOR 1 HOUR 1 .INUTE AND 40 SECONDS HING UP ON AGAIN

Called back again next petson said wr need more money for current balance due.

EEMBER WHEN THIS STATED I WAD ONLY SUPPOSED TO PAY MY PAST DUE.

AS I AM WRITI G THIS IM STILL ON HOLD FOR REFUSing to pay more money to this crooked nickel and diming company

I WOULD NO RECOMMEND THEM TO ANYONE

Responses

Oldest First

Selected Oldest First

EG

Expert

•

115.9K Messages

8 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinitySara

Official Employee

•

2.3K Messages

7 hours ago

@user_ib8ipk - You've come to the right place for help! Our Digital Care Team would love to take a look and see what we can do to help :) Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

0

Customer Service

user_ib8ipk

28 phone calls and 6 hours later.....worst customer service

EG

XfinitySara

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