lb2271's profile

Frequent Visitor

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25 Messages

Thursday, January 25th, 2024 4:51 PM

Closed

279 a month is just too much with no options to lower it significantly

My triple play package which apparently is no longer an available package is now 279 a month.  I don't want the phone..I don't need all the channels. When I try to change it I'm basically told I can't get rid of the phone or 20 dollars can be knocked off the package for 12 months with a contract I'm sure.   How do I just cancel everything and start over and get the options I want? Do I go into an xfinity store? The few times over the years I have tried to even just get rid of the phone is almost been more expensive without it.  Any help would be appreciated unless I just have to cancel all service.. I just want basic channels and internet.. that's it. I have had xfinity service for 20 years now.. I would think it shouldn't be so difficult to try and change my plan to something more affordable. 

Official Employee

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1.9K Messages

1 year ago

Good morning lb2271

We would love to help! Our team can help you explore what options are available. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

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