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lb2271
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25 Messages

Thursday, January 25th, 2024 4:51 PM

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279 a month is just too much with no options to lower it significantly

My triple play package which apparently is no longer an available package is now 279 a month.  I don't want the phone..I don't need all the channels. When I try to change it I'm basically told I can't get rid of the phone or 20 dollars can be knocked off the package for 12 months with a contract I'm sure.   How do I just cancel everything and start over and get the options I want? Do I go into an xfinity store? The few times over the years I have tried to even just get rid of the phone is almost been more expensive without it.  Any help would be appreciated unless I just have to cancel all service.. I just want basic channels and internet.. that's it. I have had xfinity service for 20 years now.. I would think it shouldn't be so difficult to try and change my plan to something more affordable. 

Question

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Updated 

1 year ago

 • Edited

121

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XfinityThomasB

Official Employee

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1.9K Messages

1 year ago

Good morning lb2271

We would love to help! Our team can help you explore what options are available. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

5

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lb2271

Frequent Visitor

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25 Messages

I already did that and my options were quite limited and no mention of being able to get rid of home phone etc.  But I will try again.  Thank you. 

1 year ago

0

lb2271

Frequent Visitor

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25 Messages

Nothing was solved of course..  I'm looking at other options.  Thank you. 

1 year ago

0

XfinityArmand

Official Employee

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2.1K Messages

We very much would like to help you out @lb2271.  Please feel free to send us a message when you are ready. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

AJL

Frequent Visitor

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11 Messages

@lb2271​   I hope you found a resolution to reduce your Xfinity bill.  I am in the same predicament with Xfinity, trying to unbundle the bundle.  I have been with this company for OVER 25 years and when I call customer support, I want to throw the phone out the window when the rep thanks me for being a DIAMOND CUSTOMER!!  What benefit does a Diamond customer receive?  NADA! 

I tried to get a price for just INTERNET....  the price I was quoted was outrageous! During the conversation, the Xfinity rep tried to sell me a mobile phone to lower (no savings at all) the quoted price for "internet only".  The rep did not listen to what I said, I emphatically told him I just wanted the internet only. I am in the process of getting rid of everything through XFINITY.  I believe Xfinity and other broadband cable companies are violating the FTA with a monopoly in my area for broadband cable.  A class-action lawsuit needs to be filed

1 year ago

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CC_Tony

Retired Employee

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1.4K Messages

 

AJL I am sorry to hear about your experience. I would love to look over your account again and see if we have better options. Please, send a DM to Xfinity Support with your full name and address. We will look under every proverbial rock to find you a plan that fits your needs and budget.

Here's the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

1 year ago

0

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