26 days without internet

As comcast does not have an email to send this to I will be posting an open letter here. 

26 days and my problems have not been addressed. Comcast is willing and able to call me daily to setup my new phone plan even though I have repeatedly told them I will not start the plan until June 8th. However, when I have called numerous times requesting for a conduit cable to be installed in my newly constructed apartment as the first one was incorrectly installed and no signal is received from it, I get the run around. I request supervisors and get transferred to people that aren't supervisors or to different departments. I get told that they will send someone out that can install the conduit, but instead they send out yet another technician who simply tells me the same things as the ones before him. "Can't do anything about this, the conduit doesn't work.." Feel free to read, or don't, but if I had the option to use Comcast in the future or not, I would choose the later. Thank you.

To whom it concerns, I would ask you a question in regards to what you feel is a reasonable and/or acceptable amount of time to go without internet? In todays age of technology, and work from home advocacy having internet is of utmost importance. It is how we stay connected, it is how we work, and it provides entertainment after a long days work. Returning to my previous stated question, is 5 days without internet acceptable? 10? 20? More? I have had no internet since I moved into Ascend Rainier Ridge in Puyallup Washington on 5/1/23. When this email is received it will have been 26 days with no internet and an understanding that the end is not in sight. As of writing I have contacted our Comcast customer relations team on a multitude of occasions. These calls have gone on for hours as I explain to them that I do not have internet as the conduit that was installed in our apartment building was installed incorrectly. To no avail has this message been received. Three technicians have visited our apartment and three technicians have left indicating what I already knew to be true. The conduit produces zero signal and is either dead, cut, or incorrectly installed. Now, I understand that Greystar is not Comcast. Nor are the contractors who are still on-site constructing other units going to rush to admit fault and rectify the issue. So where do you come into play? In 26 days I have spoken to 4 team members approximately ten times in person and numerous times via the phone. These members include regular staffing, but also more importantly the supervisor and assistant supervisor of the complex. From these conversations I have experienced apologies, empathy and an agreement that situation is frustrating and difficult to resolve. Now, I do not blame these individuals for what is occurring, nor have they been rude or difficult to work with. In contrast, I want to give credit where credit is due, they appear to be hard working and respectful. That noted though, after 26 days I have been told from different team members that the entire building has no internet, some people have internet and others don't, and I am the only one with issues. A bit of a mixed bag of responses, but I continue. In addition, I have been told that I cannot have Comcast come out and fix the problem for me that the contractors have to be the ones to do it. I have been told that the contractors are not at fault and that the team needs to speak to the Comcast reps to have them come out and fix the issue. And I have been told that if I can get Comcast to come out and fix the issue that Ascend will cover the costs and that would solve the problem. In essence, I am getting mixed information and mixed signals from the team that is clearly not on the same page with one another. When I go into the office to speak with those at the front desk, they will go to the back and very clearly speak to Natasha or Stephanie (the Assistant Supervisor and Supervisor respectively), but neither of them will come out and address me personally aside from the first time I brought this issue up directly to Stephanie in early May. I have not once had the team reach out to me first to see if the issue has been resolved or to keep me updated on the progress they are making. I have only ever received updates when I take the initiative to speak to them personally. I have been more than reasonable and beyond considerate and patient in this matter, but I am now at a point where I am asking myself the question I asked you: What do I feel is a reasonable and/or acceptable amount of time to go without internet... I can't answer that question exactly, but I do know 26 days is not it. At this time I know that Natasha has sent two emails to the Comcast rep to schedule them to come out with a team and fix the issue. That is great, but not enough. After 26 days I would expect that the team is calling Comcast twice a day until the issue is resolved. I would expect an open line of communication and updates to the tenant who has been struggling patiently so that they know the problem is important and being taken seriously. I would pay the contractor who is still on-site to stop what they are doing and run a new conduit line from the box to the apartment in question and fix the problem immediately. 26 days of my time wasted and not even an appointment scheduled to bring someone out to fix the issue. I have spoken to Comcast and know that it takes roughly two weeks to send a contractor out to fix the issue from their end. Assuming Comcast gets them scheduled today, I guess I will have internet again after 40 days of the dark ages...Greystar manages Ascend Rainier Ridge. I would ask that if this apartment complex, the contractors on site, and the 165-billion dollar utility behemoth that is Comcast are unable to hook up a single line for an apartment unit. Then maybe your team can step up where others won't and fix the issue at hand. Upon moving into this brand new apartment I have experienced a multitude of issues, from the fridge not working to the heater turn on automatically in the summer time. Where I draw the line is 26 days with no internet. I hope that this message is received as it is intended. I am frustrated, I am disappointed, and at this point I am feeling taken for a fool. It is not meant to be aggressive, judgmental, or confrontational, but a respectful request that enough is enough and that this issue is laid to rest. Thank you for your time and consideration in this matter.