25 year Diamond Customer looking for loyalty pricing on wifi

Hi, I’m hoping you can help me with a loyalty/retention review of my account. We have been Xfinity customers for approximately 25 years and are Diamond Xfinity Rewards members. We also have two Xfinity Mobile lines.

My current internet plan is $80 per month. I’m seeing Xfinity advertise substantially lower internet pricing, including around $50 per month, but I was told I’m not eligible because I’m an existing customer.

After 25 years of loyalty, I’m disappointed that a new customer can receive significantly better pricing than we can. I would really prefer to keep both our internet and mobile service with Xfinity, but I am now comparing other internet providers because of the price difference.

Before I make any further changes, would you please review my account for any loyalty, retention, Diamond Rewards, or account-specific promotions that could lower our $80 monthly internet price? I’m not looking to add services or upgrade equipment simply to receive a discount.

I would greatly appreciate anything you can do to bring our internet price closer to the current promotional pricing. Thank you for taking the time to review our account.