24 hours no internet

user_dgmwi6 I’m really sorry you're dealing with this. Going a full day without internet is frustrating, and I can understand why waiting until Monday feels unacceptable. I'd like to take a look at the account and see where things stand with the service interruption, the waitlist, and any available options. Please send us a Direct Message with your full name and service address, and I'll review everything I can to see how we can help. I know how important it is to be connected, and I'd be frustrated too in your situation. Let's take a closer look together.

 

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum