24 hour outage and I cannot speak to an agent

user_cekyzx. I completely understand how frustrating this is, especially after being without service for nearly 24 hours while needing your connection for work. The fact that the interruption map isn’t showing an area-wide interruption, along with the hanging wire outside your home, definitely makes this worth taking a closer look at. We’d be happy to review the service at your address, check for any issues we can identify, and determine the appropriate next steps for getting this resolved. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514