Visitor
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2 Messages
2023 Seasonal Plan starting date in Massachusetts
I plan to leave the united states in the middle of May and come back in the beginning of September, so I want to request a seasonal plan for about 100 days. However, when I try to request it, the website says
- Your account is not eligible to schedule a suspend during this Seasonal program since there are not enough days left in the program period to allow for a minimum length Seasonal Plan
and then I call the service line, service told me that the date that offers seasonal plans differs in different region. I am in Massachusetts, and I wonder when will 2023 Seasonal plan start in Massachusetts? Will it be earlier than May 15th?
jweaver0312
Expert
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2.1K Messages
2 years ago
Moved to the Customer Service board for greater exposure to employees.
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XfinityThomasD
Official Employee
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1.1K Messages
2 years ago
@user_e7bb4a Thanks for creating a post on our Community Forums. I'm sorry to hear that you were having some trouble setting up the seasonal hold online and would be happy to help look further into this for you. You are correct that there are certain guidelines to be met in different regions, and we would want to look specifically at your account to make sure we are providing the correct information. Would you please send our team a direct message with your full name and full address?
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