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user_8826bc
1st Topic

Visitor

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2 Messages

Monday, June 13th, 2022 1:25 PM

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$200 Visa Prepaid/Gift Card

Hello. My wife and I joined xfinity mobile in February 2022. I was promised (on the phone and in writing) a $200 Visa gift card for my wife's account (I got the discounted android instead of the gift card for my account) and like many of your customers am wondering when I should expect to receive it.

Thanks

Question

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Updated 

2 years ago

9.6K

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XfinityBenjaminM

Official Employee

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2K Messages

3 years ago

@user_8826bc Hello! Thank you for reaching out to us here on our Community Forums page. We can definitely assist you with tracking down your Visa Gift Card that you indicated as part of your Xfinity Mobile enrollment. 

 

We would recommend going here to check the status of your gift https://comca.st/3O8wdSj

 

If there is anything else you need from us, please let us know.

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user_8826bc

Visitor

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2 Messages

@XfinityBenjaminM​ 

Thanks for the reply. I checked the status of my gift card on the website you provided and it doesn't reflect what I was promised (your website states a 16-18 week waiting period and a condition that we provide xfinity mobile with our old phone). The xfinity mobile representative promised me a $200 gift card within three months of joining xfinity mobile and no request for surrendering the old phone was mentioned. It's been more than four months and we still didn't receive the gift card. It appears that xfinity mobile is trying to unilaterally change the agreed-upon terms. The fact that you had to create a website that tells your customers that xfinity mobile can't keep its promise speaks volumes.

3 years ago

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XfinityBenjaminM

Official Employee

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2K Messages

@user_8826bc We would recommend reaching out to our Xfinity Mobile Team directly since the incentive you are seeing does not match what you were advised. We apologize that we can't be of additional assistance here, our Xfinity Mobile team uses different systems that we don't have access to here so we do want you to get the help you need to make sure we can get this right. 

 

You can reach out to them by either of these methods:

 

Phone (888)936-4968

Chat -https://comca.st/3aZ46GW

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_0d7099

Visitor

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1 Message

I agree with person stating they were promised a gift card and never received it .. I was promised if I switched fro Verizon I would get mine ! UPDATE .. never got it 

3 years ago

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CCJodie

Problem Solver

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1.3K Messages

@user_0d7099 Hi there, I'm sorry to learn about the gift card issue. I appreciate you taking time out of your day and want to ensure you're able to get in touch with an Xfinity Mobile expert to help answer your question. Due to account security, our options with XM accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or text 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an XM expert is available 24/7?

I no longer work for Comcast.

3 years ago

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user_5fd7f4

Visitor

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3 Messages

3 years ago

I too was promised a gift card and the first 3 months free if I transferred my number from ATT to Xfinity. Well... needless to say, I've been charged more than I was paying with ATT and I called Xfinity phone service. They said they do not see that promotion and will not honor it. Manuel said he doesn't care if I go back to ATT because there is nothing that he can do for me regarding that promotion. HIGHLY DISAPPOINTED!!!

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CCKorie

Problem Solver

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1.1K Messages

I am sorry to hear you are having issues with the promotion that was promised @user_5fd7f4. Our mobile team would love to help, and look more into this for you. I would suggest reaching out via chat here:

Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile. 

I no longer work for Comcast.

3 years ago

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user_5fd7f4

Visitor

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3 Messages

I spoke with your service reps on the phone and they are useless!!  I spoke with 4-5 people and neither of them were able to assist me with my issue.

2 years ago

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CCErika

Problem Solver

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339 Messages

 

user_5fd7f4 I am sorry to hear. We definitely want your issues to be addressed asap. Have you had the opportunity to use the chat feature here:

xfinity.com/xfinityassistant/?channel=xMobile

 

 

 

I no longer work for Comcast.

2 years ago

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user_b11c20

Visitor

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2 Messages

2 years ago

I called xfinity in september to change my data plan and I told by the agent if I get a Xfinity mobil / data plan and new phone my data bill would be $9. and I would receive a $200 Gift card. I had purchase brand new Samsung 7G phone 7 month ago that I was using with my old carrier that I could of clearly use with xfinity but was told I needed a new phone so I did.. Now Today I called and was told Im not eligible for the $200 GC, cause I never brought over my old phone, when i had one already. The agent told me I had to get a phone from xfinity and I did. I feel I was ripped off, Ive been a loyal xfinity/comcast customer since 2002 and I ve never felt so disrespected in my life that an agent will blatantly lie to customer to make a sale and xfinity will leave the customer in the wind. I truly hope Xfinity will do right by me.
Sincerly. <Edit: Removed Personal Info>

(edited)

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CCBrandon1

Problem Solver

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770 Messages

Hello. I am sorry to read you have had trouble with your Xfinity Mobile account. While our access to mobile accounts are limited, you would benefit from reaching a direct rep who works in Xfinity Mobile. We have a number of avenues you can reach them, below are some of the options. 

 

I no longer work for Comcast.

2 years ago

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user_b11c20

Visitor

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2 Messages

2 years ago

I called xfinity in september to change my data plan and I told by the agent if I get a Xfinity mobil / data plan and new phone my data bill would be $9. and I would receive a $200 Gift card. I had purchase brand new Samsung 7G phone 7 month ago that I was using with my old carrier that I could of clearly use with xfinity but was told I needed a new phone so I did.. Now Today I called and was told Im not eligible for the $200 GC, cause I never brought over my old phone, when i had one already. The agent told me I had to get a phone from xfinity and I did. I feel I was ripped off, Ive been a loyal xfinity/comcast customer since 2002 and I ve never felt so disrespected in my life that an agent will blatantly lie to customer to make a sale and xfinity will leave the customer in the wind. I truly hope Xfinity will do right by me.
Sincerly. <Edit: Removed Personal Info>

(edited)

This comment has been converted into a post

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user_765917

Visitor

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1 Message

2 years ago

Tbh , you’ll have to keep calling them the incentive department and have them excavate a ticket. That’s what I did, finally received it in the mail after almost a year that is smh

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user_12d957

Visitor

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1 Message

2 years ago

So sad to see this is an ongoing issue and obviously bigger than even Xfinity may have realized, (?) I’m another victim of this false promise only I was told over the phone when enrolling in both the mobile and WiFi services I would receive my $200 prepaid card after 6 months. That was February. A lot of shady things have happened since then and I’m still waiting on the pony express to deliver. Calling and reaching out has done nothing. It’s all red tape and empty promises. I’ve decided to take it to the next level and researched corporate contacts and filing an official complain with the BBB. Not the best way to do business in my opinion. Not at all !! 

2

XfinitySara

Official Employee

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1.6K Messages

Hey there, @user_12d957! Thank you for taking the time to bring your shared concerns to our community forum. I'd love to see what we can do to help! Have we submitted any tickets on your behalf regarding the reward? If not, that may be something I can do for you at this time. Could you please send our team a private message with your full name and full address to get started?

 

To send a "Direct (private) Message":
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New Message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_5fd7f4

Visitor

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3 Messages

@user_12d957​ I too will be filing an official complaint with the BBB. I offered to provide proof of the email with the information on it and was told there is no way they can receive incoming emails. [Edited: “Inflammatory”].

(edited)

2 years ago

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samuelpiv86

Visitor

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1 Message

2 years ago

I want a 200 dollar prepaid card

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CCDaniel

Problem Solver

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606 Messages

@samuelpiv86
 
I would like to assist you and look into your gift card concerns. Can you provide more details about the gift card offer?

(edited)

I no longer work for Comcast.

2 years ago

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user_5a64a3

Visitor

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1 Message

2 years ago

Can I get a link for a chat with live agent about the gift card offer?

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XfinityEricB

Official Employee

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2.1K Messages

Hello @user_5a64a3. We would be happy to assist you through private messaging about gift card offers. Can you crate your own public post with what you would like to discuss with us, then we can provide the steps to reach out to us directly from there? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_dbe644

Visitor

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1 Message

2 years ago

Dear Xfinity,
Thank you for your $200 Visa gift card.  I just received it today after having joined Xfinity 4 months ago.  Quite frankly, I had completely forgotten about it until an envelope that looked like junk mail came today.  Fortunately, I did not throw this one away, but I have in the past.  I write this comment because, perhaps, some of your other customers, who are still waiting for their gift cards, may have accidentally thrown theirs away thinking it was junk mail?  Maybe a different mailing size or something on the front that indicates that the envelope is not junk mail (without indicating that there's a $200 Visa Card inside) might be helpful to others.
Thanks,
KM (Philadelpha)

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CCZachary1

Problem Solver

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672 Messages

@user_dbe644 I am glad that you shared your expereince and I appreciate your feedback concerning the envelope itself. I will be passing that along. 

I no longer work for Comcast.

2 years ago

0

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