Visitor
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1 Message
$200 visa gift card
Hello,
I signed up for services on June 9th and have been using the service since then and always paid my bill on time. When i signed up I was told by my representative that I would receive a $200 visa gift card for signing up for the service. I have tried several times to receive my gift card to no help. I find it absolutely deplorable that you offer something to me when I sign up and then when it comes to receiving the gift I was promised you ghost me
XfinitySean
Official Employee
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1.1K Messages
8 hours ago
Hello, and thanks for posting here on the forums, user_474okh! I'm sorry to hear that you haven't been able to receive the $200 gift card that was supposed to come with your services. To confirm, have you already checked the Xfinity Incentive Tracker to see the status of the gift card or if it's processed?
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Again
Expert
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35.1K Messages
3 hours ago
@user_474okh
In addition to what @XfinitySean posted, you have to be a customer in good standing, which apparently you are, for 90 days without making any changes to your plan during that time, which apparently you didn't. So your $200 incentive Visa Reward Card should be available. By checking the link Sean provided you should be able to see where you card is in the system. If you don't see it, please post back.
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