$200 Virtual Reward Card

I originally posted here in July after signing up for new service. On the scheduled installation day, no one showed up. When I tried calling customer service, I was repeatedly transferred and no one was able to resolve the issue. Thankfully, someone from the corporate office eventually reached out, and their assistance was excellent.

We are now over 90 days into our service. When we signed up, there was a promotion for a $200 virtual prepaid card after maintaining 90 days of service. I contacted customer service about the promotion, but they weren’t able to help. I still have the name and phone number of the representative who assisted me in July, but despite multiple calls, I haven’t received any response.

Can someone please help me get this resolved?

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XfinityRay

Official Employee

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3.4K Messages

24 hours ago

Welcome back, @user_3fd5m2! I am happy to hear things have been going well since the installation. We are happy to further help with the $200 Amazon eGift card. That will come in handy with the holidays right around the corner! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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