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vaughnzzz
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Monday, June 9th, 2025 6:41 PM

$200 prepaid mastercard

i just received my $200 prepaid mastercard via email and when i try to use it anywhere or add it to my apple wallet it says there is an error and to contact the card issuer. i need help because i was supposed to be getting this for being a new customer. 

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1 day ago

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EG

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110.9K Messages

1 day ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

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XfinityNatalie

Official Employee

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110 Messages

1 day ago

Greetings vaughnzzz! We appreciate you taking the time to post on our XFINITY Community Forum. It is a grand pleasure to welcome you to our XFINITY family! I understand the importance of being able to add your prepaid Mastercard to your Apple Wallet, so you can enjoy this special benefit for becoming a new customer. Rest assured, you have reached our Dedicated Digital Care team, which will be more than happy to assist you! Has it been less than 6 months since you received the prepaid card? 

 

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vaughnzzz

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2 Messages

yes it has been less than 6 months

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1 day ago

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XfinityNatalie

Official Employee

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110 Messages

Thank you for confirming, vaughnzzz. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

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