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vaughnzzz
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Monday, June 9th, 2025 6:41 PM

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$200 prepaid mastercard

i just received my $200 prepaid mastercard via email and when i try to use it anywhere or add it to my apple wallet it says there is an error and to contact the card issuer. i need help because i was supposed to be getting this for being a new customer. 

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8 months ago

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EG

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117.2K Messages

10 months ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

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XfinityNatalie

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689 Messages

10 months ago

Greetings vaughnzzz! We appreciate you taking the time to post on our XFINITY Community Forum. It is a grand pleasure to welcome you to our XFINITY family! I understand the importance of being able to add your prepaid Mastercard to your Apple Wallet, so you can enjoy this special benefit for becoming a new customer. Rest assured, you have reached our Dedicated Digital Care team, which will be more than happy to assist you! Has it been less than 6 months since you received the prepaid card? 

 

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vaughnzzz

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2 Messages

yes it has been less than 6 months

10 months ago

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XfinityNatalie

Official Employee

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689 Messages

Thank you for confirming, vaughnzzz. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

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10 months ago

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user_0qlh09

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5 Messages

8 months ago

To receive the 200.00 byod mastercard do you havw to fill out a form? I was never told. Also I do not owe anything so does that mean I receive 0. The practices of xfinity are a little sketchy. Also it has been well more than 30 days. I think its time to find a new carrier for cable, internet and phone. I am disappointed.

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XfinityBenny

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1.4K Messages

@user_0qlh09  Thanks for adding to the thread. Customers only need to keep their accounts in good standing for the 90 day window to receive the reward successfully. Here https://www.xfinityincentivetracker.com/faq are all the questions and answers for the rewards. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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user_0qlh09

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5 Messages

The tracker does not work, it says you need a promotional number that I never received.

Lori beth

8 months ago

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XfinityRaf

Official Employee

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1.3K Messages

To use the incentive tracker, you would head over to https://www.xfinityincentivetracker.com/track, and enter your account number. Give that a try, and let us know if it works for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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