Visitor

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2 Messages

Saturday, May 16th, 2026 4:04 PM

$200 Giftcard expired

I never used my gift card and it shows it has expired. How can I get a new card? There was no mention of expiry

Oldest First
Selected Oldest First

Official Employee

 • 

3.3K Messages

1 hour ago

 

user_x0oefs Thanks for reaching out to us for assistance with getting your Visa card replaced due to expiration. We can certainly help with getting it replaced for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

Visitor

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2 Messages

Thank you, just sent the message

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