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user_6aypjc
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Monday, February 2nd, 2026 10:56 PM

$200 Gift Card

I was told I will receive a gift card worth $200 after 90 days of using the Xfinity internet. I got the internet modem in March 2025 and its been certainly more than 90 days and i have not received the card. I called multiple times and was told I will receive it in email but that email did not arrive. Please help me get that gift card. 

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36 minutes ago

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XfinityDilary

Official Employee

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3K Messages

36 minutes ago

 

Thanks for posting on our community forums, user_6aypjc. I’m really sorry to hear you’ve been having such a hard time getting your $200 gift card. I know how frustrating it is to wait past the 90‑day mark, especially after calling multiple times and still not receiving the email you were promised. I’d be happy to look into this for you and make sure your reward is on track. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

  

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