Visitor
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1 Message
$200 Gift Card
As part of new customer enrollment, I was promised $200 gift card, after 90 days and it has been now more than 150 days, I try reaching out to customer care multiple times but the calls keeps on redirecting to different number, chat support says a different department handles the request, going in circles and waiting indefinitely is very frustrating, I wanted to ask other if you had similar experience, promising and not delivery is that a normal xfinity thing?
XfinityThomasA
Official Employee
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3K Messages
12 hours ago
If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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