2 Messages
$200 Gift Card
I signed up for 1100 Mbps Internet plan today. During the sign up process the agent stated that I would be getting a $200 virtual MasterCard. After talking to another agent a few hours later I was informed that the promotion was actually expired and no gift card would be applied to my account. I agreed to sign up because of this gift card offer. The initial agent I talked to was clearly deceptive and was only trying to get the deal done. How do I rectify this?
CCSheila
Retired Employee
•
1.1K Messages
2 months ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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