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user_eqmlr7
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2 Messages

Tuesday, March 25th, 2025 1:11 AM

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$200 Gift Card

I signed up for 1100 Mbps Internet plan today. During the sign up process the agent stated that I would be getting a $200 virtual MasterCard. After talking to another agent a few hours later I was informed that the promotion was actually expired and no gift card would be applied to my account. I agreed to sign up because of this gift card offer. The initial agent I talked to was clearly deceptive and was only trying to get the deal done. How do I rectify this?

Question

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Updated 

10 months ago

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CCSheila

Retired Employee

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1.1K Messages

1 year ago

 

user_eqmlr7 Hi there! I am happy to review your offer and what we have available to ensure this is a valid offer. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

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user_eqmlr7

2 Messages

Thanks for the response. I sent a direct message

1 year ago

0

Jragona831

Visitor

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3 Messages

I do signed up with xfinity online and it stated I would get a 200.00 gift card after 90 days, I still have not gotten it. Also when I messaged CS they stated I got it in may. I did not, I started my service in may. Also when I was on chat with CS they asked me if I wanted to change my internet to 1100 gp, I said no, I was already at 1 gb or whatever I chose to get the 200.00 promotion, they changed my service anyways. This is illegal I always hear how xfinity forces service on you, Please help because I am feeling violated and lied to.

10 months ago

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