$200 gift card June 1, 2023 Promo

I am missing the $200 gift card incentive for switching my internet service over to Xfinity. Aware a few billing cycles must be fulfilled first, but I am being told “I didn’t  qualify for a home internet promo” followed by “there wasn’t a promo”. I spent 1hr 15mins on the phone with my sales rep confirming the terms of the promo before transferring my business. So satisfied with the promo, I decided to transfer our cell phone service over for mobile promo of $100 per qualified line AFTER we agreed and confirmed several times on the internet service promo. Cell phones weren’t even a submit until after gaining my business with the $200 internet gift card promo. I don’t understand how my cell phone promo is acknowledged, but there is an oversight for the internet - the primary reason for my call for service. Please track down the rest of the agreed upon incentives. 1. As a professional in quality control, it very easy to find 1hr 15min conversation with the sales rep and 2. looking at your previous month promotions you can easy see June 1, 2023 offer a $200 internet gift card for new business with the plan I selected.