user_elepo4 Thank you so much for reaching out for help with your Gift card offer. The details of the offer and timeline for the card are all in your customer agreement and can be tracked using the incentive tracker. If the details are not shown in your customer agreement details try looking for your confirmation email. Most offers have a time frame, like 90 days, and other qualifications like not changing your plan and keeping your account balance current during that time. The incentive tracker will tell you where in the process you are.
XfinityAmandaB
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