Skip to main content

    Support

    Offers

U
user_0u7u88
1st Topic

3 Messages

Tuesday, January 21st, 2025 9:19 PM

$200 Amazon gift card

I open this account  in Dec 2024 because there was a promotion for a $200 amazon gift card fro services 1000-1200mbps. I was told my xfinity agent it took 2-4 weeks to show up.  I have activated for over a month, when can i get the gift card ?

Question

 • 

Updated 

14 days ago

35

2

0

Was this helpful?

EG

Expert

 • 

108.3K Messages

14 days ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityAldrik

Official Employee

 • 

1.9K Messages

14 days ago

Thank you for reaching out to us @user_0u7u88! I noticed you also sent us a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

 

We have a dedicated website to track the status of the gift card. This article here provides an overview of our Xfinity Incentive Tracker site here. Have you signed in to the incentive tracker to check the status of your gift card?

3

user_0u7u88

3 Messages

@XfinityAldrik​ i just did, so it said record not found.

Like

Reply

14 days ago

0

XfinityAldrik

Official Employee

 • 

1.9K Messages

Thank you for sharing that screenshot @user_0u7u88! I’d love to take a further look at your account to see when the gift card is not appearing on the Incentive Tracker Site. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

14 days ago

0

user_0u7u88

3 Messages

I just did. Same text

Like

Reply

14 days ago

0

forum icon

New to the Community?

Start Here