1 Message
$200 Amazon gift card
I purchased my service mid December when they were promoting that they had the $200 Amazon gift gard incentive, that is the only reason I did not go with the competition. After a quick phone call to their automated system it says that there is a 90 day waiting period before receiving this incentive. I am unsure if that is true or not, but we will see and if I do not receive the incentive there really is no reason for me to stay with this company [Edited: "Inflammatory"].
Mainly wanted to comment that there is a 90 day waiting period for the gift card, [Edited: "Inflammatory"]
XfinityThomasA
Official Employee
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2.3K Messages
4 months ago
Thank you for choosing Xfinity and joining the Forums community, Copca16. Our team would be happy to help review the details of your incentive and help answer any questions you may have. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can also track the status of your incentive here.
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user_3vhh58
8 Messages
4 months ago
I have the same issue. I’ve talked to 5 people now spent about 2 hours on a call and they “have no record” of this despite it being confirmed with an agent on the phone when I signed up.
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