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user_azbq7t
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Sunday, January 5th, 2025 8:35 PM

200$ AMAZON GIFT CARD!!!

I recently just moved into a nice place and had to call a representative to set up WI-FI much easier than online

as I continued asking about the deals and offers I decided to choose the 1000GBS with the 2years peacock free and the 200$ Amazon gift card 

fortunately, I got the peacock but the Amazon gift card was not showing, I looked at the terms and agreement and it stated it would take 2-4WEEKS to see the card, as I was talking to the agent about the offers he said yes you will receive an E-Coupon from Xfinity through EMAIL, so I agreed to purchase the 1000GBS deal with those 2 offer 

fast forward to 2weeks later I called to see the status of the card and talked to a representative who said "There was nothing about a 200$ Amazon gift card, why would we give you a 200$ gift card ?" I found myself pissed and in disbelief, that I was lied to and given a false advertisement 

so now I'm wondering is there to contact someone who knows where to resolve this issue or have to take it further up with higher management.

Question

 • 

Updated 

3 months ago

170

2

0

XfinityLinda

Official Employee

 • 

1.8K Messages

4 months ago

Thank you, @user_azbq7t, for connecting with us about your Amazon Gift card concerns. This doesn't sound like an offer we've had, but we will gladly look more into it if you'll allow us. We would need to get your full name and complete service address by way of a Direct Message. We look forward to hearing back from you.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

0

0

user_q3i6gi

1 Message

3 months ago

Wait it doesn’t sound like an offer you’ve had!? That’s the only reason I took a chance and signed up and now I’m trying to figure out how to get mine lol

1

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XfinityRichard

Official Employee

 • 

1.8K Messages

Hi there, @user_q3i6gi ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience regarding the $200 Amazon gift card you have not received. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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3 months ago

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