$200 Amazon Gift Card Promotion Scam

I was baited like so many other people on this forum with the December 2024 $200 Amazon Gift Card promotion. I began service on 12/27/24 and have called 5 times over the last month regarding this promotion and every representative has denied that this ever existed. This is incredibly frustrating as I have the screenshot of the promotion from when I enrolled because I have heard of Xfinity's deceptive practices. I have told each representative that I have the proof it existed and everybody says that they cannot accept them, and still proceed to say this promotion didn't exist and just try to sell me on their phone plan. I even direct them to this forum of other Xfinitt agents acknowledging the promotion and still get told it didn't exist. On the 5th call a representative apparently was escalating the issue and assigned a ticket which they said I would get a ticket confirmation within 4 hours of them opening it; I type in the ticket they gave me and it doesn't exist. 

Xfinity's customer support is terrible and their practices are very deceitful. I will not recommend Xfinity to anybody based in this experience and I hope that Xfinity makes this right.