$200 Amazon Gift card issue

Hello, @user_eur0bx! Thanks for taking the time to visit our Xfinity Community Forum, and for posting your concerns with a $200 gift card you were expecting. You've come to the right place for help! Our Digital Care Team is awesome to work with because we'll do whatever we can to review and resolve issues quickly, creating a ticket for our Rewards team if necessary. The best place to start is the Incentive Tracker, but it sounds like you're not finding results there. No worries! We'd be happy to look further into this for you :) Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!