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tsatmeyt
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4 Messages

Wednesday, February 12th, 2025 5:23 PM

$200 Amazon Gift Card and $100 Prepaid Mastercard

When I signed up for Xfinity Internet Service and Mobile Service i was told to received this $200/$100 to my email. I've been following up ever since and should be be receiving them in 15 mins/ 3hours/2-3 days. So much time wasted. An agent even provided me a number to call xfinity rewards that is just a busy line - 800 526-3268. 

Does any other customers out there having the same issue so we should be reporting this to bureau.

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Updated 

2 months ago

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XfinityBradM

Official Employee

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915 Messages

2 months ago

Hey there, @tsatmeyt. You can track all of your promotional value add-ons through our Incentive Tracker. Once the webpage has loaded you'll simply plug in your 16-digit account number or account information then select track. It will display the status of the gift cards and when they should be expected to arrive if they are past the qualification period. That tool has a dedicated team that can take a closer look at your offer and provide some insight or make any necessary changes needed. 

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tsatmeyt

4 Messages

The tracker does not work when i put my account information.

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2 months ago

0

XfinityJoe

Official Employee

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747 Messages

@tsatmeyt what happens when you enter your account number and select track?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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tsatmeyt

4 Messages

Message RECORD NOT FOUND.

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2 months ago

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XfinityJohnG

Official Employee

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1.6K Messages

Thank you for the information @tsatmeyt. Have you had the service active for over 90-days as yet? If you have I can check on that further from here if you could send me a direct message with your full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

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