$200 Amazon Gift Card and $100 Prepaid Mastercard

When I signed up for Xfinity Internet Service and Mobile Service i was told to received this $200/$100 to my email. I've been following up ever since and should be be receiving them in 15 mins/ 3hours/2-3 days. So much time wasted. An agent even provided me a number to call xfinity rewards that is just a busy line - 800 526-3268. 

Does any other customers out there having the same issue so we should be reporting this to bureau.