Visitor
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1 Message
20+ hour outage and no meaningful updates
I have seen other posts about similar things, it is frustrating that I cannot get through to a live agent while I have an active outage occurring. I would just like to get some more meaningful details other than "Network damage" and "Will be fixed as soon as possible". Can I please get details on the status of this getting resolved?
XfinityJohnG
Official Employee
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3.1K Messages
26 minutes ago
Thank you for reaching out to our team about that service interruption. I know how frustrating any interruption can be. The information provided on your Xfinity app or at the https://www.xfinity.com/support/statusmap site is the same information we would have here on any interruption status.
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