2 year contract

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@FelipeX Good morning, Happy Saturday! Thank you for reaching out to our Community Forums Team. I would be happy to take a look into the promotions we have available in your area. To begin, can you please send a Direct Message with your name, service address, and any other details in a promotion you are looking for? 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

horrible customer service is tuff it out or just give up spent hour in relpy and trying to get help here and their help text tried to call just to go back to chat robot thing just bad service good luck who tries to change plan or get help