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JDC88
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Saturday, August 17th, 2024 6:50 PM

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2 weeks of constant outages between certain times due

For 2 weeks every day i have had outages in area that have affected me. There's been no info as to reasons or causes and at this point it seems purposeful or planned work that I'm not notified about. At this point Xfinity needs to make it right. I have someone at home that requires internet during the day and this has been frustrating and absolutely unacceptable.

Question

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Updated 

10 months ago

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XfinityRichard

Official Employee

 • 

2K Messages

10 months ago

Hi there, @JDC88 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand how frustrating service interruptions are and how much of an inconvenience they are. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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