2 weeks no internet in Houston and fix date for today has been removed. 99% restored...really???

Hello u/user_aqrwi6, thank you for taking the time to reach out on social media. I understand your concern with the service interruption, and I'd be happy to check into that for you. To get started, please send us a modmail https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity with your name and the name of the account holder if different, and the full service address including city, state and zip code.

In the same boat. Today makes 2 weeks, still no update. This is such BS, it's ridiculous.

No relevant information forthcoming. Not the fault of CS, it's the archaic systems within Xfinity of passing information from the field, to the CS reps. In this age of technology, there is no excuse, especially this long after the event where they should have had the time to figure out what is going on for those ONE PERCENT still without service 

I am going to self advocate and do what I need to do in order to secure internet --with or without Xfinity. I'm done waiting

Same as well. It’s getting ridiculous and every rep I’ve spoken to can’t give any reassuring information.  

I don’t have internet either, and I have had the same experience as you. I actually had a site visit scheduled, but the technician contacted me the same day and said that another department was in charge of that type of outage. He stated that he couldn’t fix it at the time, and that it would take a couple of days to get fixed. Fast forward more than a couple of days and the same situation. I wouldn’t mind waiting if I knew the cause of failure, but you cannot talk to a real human at this company and I am getting frustrated beyond measure. I hope they at least have the decency to give a valid reason to that 1%. 

Day 15 and still crickets! I mean really, what if it goes 3 weeks...a month??? "We will get to you when it's safe and the power is restored. Thank you for your patience".

HOW LONG BEFORE THIS IS CRIMINAL???

Can someone please go to the local news? This is a good story for them. Maybe their consumer advocacy dept.

Maybe look at my post about the number of personnel that Xfinity sourced for this catastrophy. A MUCH lower ratio of worker to outages than CenterPoint. When you make CenterPoint look good, you've got a SERIOUS problem.

Not really sure what to do here. 2.3 weeks without internet.

Had a notification 1.5 weeks ago that the local issues created by beryl were fixed in my area and that I should have Internet. They told me I became one of the 99% they laud on their alerts page. However, I still did not have internet. No biggie, let me restart my modem. No internet. Ok time to get a tech scheduled. Cool, got one coming on Saturday, 7/20. Fast forward to Saturday and the technician said it was a problem upstream at the junction box. My equipment is good. They'll get it fixed in 24-48 hours. Bet. Tomorrow (7-24) it will be 4 days now (which by my math is more than 48 hours) since that communication, and the issue still persists without any indication of the problem being solved or properly diagnosed. I have a second technician coming Thursday, 7-25. 

On day 2 (48 hour mark) I contacted an Xfinity chat assistant, and they said that I needed to replace my modem. It would "definitely fix the issue". One trip to the local Xfinity store and one brand new (same model) modem later, I still have that flashing orange light on top. Yes I checked the power, yes I checked the coax. Guess it didn't fix the issue, my man. I told you it wouldn't when the original tech plugged in his equipment and said the issue is upstream. "No it will work, I see the issue on my end". Okay pal.

What is the secret here? How do I get internet? At this point I'm cool with doing a special internet-rain dance and calling people "sir" or "ma'am". I'm lucky I have an office to go to work on the days that are work from home, but this is outrageous y'all.

Little communication, and what little of it that exists isn't shared between xfinity's incident/maintenance tracking services or databases. Most legitimate companies nowadays have that down. Maybe try SAP? Why does a local tech that comes out have no idea what the previous tech did/troubleshot and/or what the chat logs suggest me and an assistant troubleshot online? Why does the initial tech not have equipment already in the van to fix any issue on a "panel's out back, close the gate when you leave" level? What's the purpose of the initial tech visit? 

All in all, this experience has been taxing but we'll see; it might be freeing. It's freeing, in a way, because if this issue isn't solved by the end of the week, I'm going to att and never looking at Xfinity again. I will also never suggest anyone go with Xfinity, even though "it's the fastest one in the neighborhood". I'll tell them that Xfinity wasn't willing to work with me, so I won't work with them, and that ain't changin. Unless the issue is somehow fixed before the week is up.

Negatives are outweighing the positives with Xfinity right now , and I am trying to trudge through this dark and scary internet-less space with bright burning gaslight™, brought to you by Xfinity.

I just got internet back today, 8/11, 35 days after hurricane beryl.