2 weeks no internet in Houston and fix date for today has been removed. 99% restored...really???

Please I need a CS agent to invite me to chat. I MUST have some details as to why the fix date for today has been removed and we're back to, "we'll let you know".

That's just not good enough at this point and there must be SOMEONE who can look deeper and see EXACTLY what is going on in my neighborhood.

A work order, something scheduled, field personnel, SOMETHING more than, we'll let you know. Am I really in the 1% that is still without Internet with no resolution date???

I have all of the resources you will try to point me to permanently open on browser tabs, so believe me, I have looked at all those pages a thousand times. Specifically, the outage map, my logged in status page, and the Xfinity alert page.

I need some SPECIFICS please as this outage is gotten to be utterly ridiculous.

Please don't thank me for my patience because it has run out...