Frequent Visitor
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14 Messages
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem, have also tried resend code option with no luck.
JV04
Frequent Visitor
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14 Messages
14 hours ago
I resolved the problem by resetting the phone to factory settings, same resolution I had 2 years ago. I still have the same question why I do i have this issue with only Xfinity. I Receive security codes via text message from other sites with NO issue! Why only Xfinity?
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XfinityJon
Official Employee
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1K Messages
13 hours ago
Good afternoon JV04. I am glad to hear you have resolved this. We could certainly bring this information forward for you. How often does this happen? Have you updated or changed any contact information on your profile with us recently, by any chance?
(edited)
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Again
Expert
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33.5K Messages
5 hours ago
Moved to Customer Service as this has nothing to do with Accessibility/disability.
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