Visitor
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5 Messages
2 No Shows in 2 Days
Yesterday my technician did not show up for my confirmed appointment. So after scrambling to make arrangements for work today, I rescheduled for a new appointment today. No one showed AGAIN, and when I contacted Xfinity they said that I cancelled the appointment. I NEVER CANCELLED! I never even received a confirmation of a cancellation. So now I am scrambling again. Luckily AT&T is able to install services this evening. I will be cancelling my services when they finish. Absolutely unacceptable.
XfinityQuemekia
Official Employee
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1.1K Messages
2 hours ago
Hello @user_q13734! As a reminder, since this is exterior work, your presence at home isn't usually required. This means the appointment date remains tentative until the work is finished. Once scheduled, completion typically takes up to 14 business days, barring any delays.
Again we truly apologize for the prior miscommunication. To set clear expectations the link has been provided of what to expect when a line needs to be buried.
What to expect when a line needs to be buried
Aside from there, if anything else is needed, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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