Xfintybadservic's profile

New Poster


1 Message

Fri, Sep 18, 2020 7:00 PM

2 no shows for appointments

How do I get Comcast/Xfinity to show up as scheduled? I took off of work, waited almost 3 hours (the two hour window and beyond) only to get a dishonest response from customer service. Greatly inconvenienced today and no phone, internet, or cable for several days. The service and response time is just bad!



Official Employee


2.5K Messages

7 m ago

Hi there. Thank you for posting here in the community and making us aware of your situation. That is definitely a frustrating experience and I'd like to take a look at your account to help out with why that happened and what we can do to fix. Does that sound good?

Please send me a PM with your first and last name and we can go from there. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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