Visitor
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1 Message
2 hr installation window is a joke
trying to get a live person on the phone. Installation was supposed to be 8-10am. Its now 1:30 and chat is not responding after they told me at 10:15 that the tech would be here at 12. They used to do 4 hour windows and couldn't deliver, why did they shorten it to 2? They should probably give you a window in days not hours. What a joke
EG
Expert
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116.3K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDuron
Official Employee
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553 Messages
11 hours ago
Hello there @user_vi3hoz, I do want to apologize for any inconvenience the installation process might have caused you, as a person that is very punctual I understand the importance of sticking to a schedule. Were you able to get your installation completed?
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