2 factor verification on a user account

Hi @user_p6wgqw! 😊 Thank you so much for taking the time to post on our Xfinity Forums Community page. I know how frustrating it can be to get locked out of your account because the email used for two‑factor authentication is no longer accessible — I’ve dealt with a similar situation myself, so I completely understand how stressful it feels.

When you no longer have access to the email tied to your 2‑step verification (especially if it was a previous work email), the best next step is to reach out to our Customer Security Assurance (CSA) Verification Team. They can help verify your identity and update your security settings so you can regain access. You can start the process here:

You can also try using our Xfinity App, which has quick tools for managing login and security settings.

Please give those steps a try and let us know how it goes. We’re here and happy to help you through it!