1 Message
2 different account same adress
my sister have a intenet acount with xfinity but it is really slow and does not work as fast as I want to, so I want to open a account for me and manage my own wifi, but I am not sure if that is allow?
1 Message
my sister have a intenet acount with xfinity but it is really slow and does not work as fast as I want to, so I want to open a account for me and manage my own wifi, but I am not sure if that is allow?
EG
Expert
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106.6K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAldrik
Official Employee
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1.6K Messages
9 days ago
Thank you for reaching out to us @AshleyG28! Typically, the address needs to have separate unit or apartment numbers recognized by USPS in order for us to set up multiple accounts at the same address. We can certainly take a further look though! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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