#2 but trying harder
This is one of my favorite least favorite companies. Personally speaking, I long ago “fired” Comcast as my home cable provider because of substandard customer service. But recently, I needed to schedule a service call for a Comcast account at my day job. And here’s the treatment I got: I spent more than three hours on the phone with them, being transferred from one department to the other, until I finally was able to speak with someone who could help me. After all that, they didn’t show up for scheduled appointments, until finally, after three weeks of dealing with them, I got my desired result.
Comcast’s customer service is lousy, and there is no other way to spin it. It also doesn’t help that the company often has many outages and lengthy lag times across their spectrum of products.