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Monday, April 14th, 2025 5:46 PM

2 accounts - one i cancelled in Aug 2024!

The system has two accounts on my personal home address ([Edited: "Personal Information"]). On Aug 2024, a representative didn't cancel my old account (internet and cable: [Edited: "Personal Information"]) and started a new account (internet only: [Edited: "Personal Information"]). 

Accepted Solution

Official Employee

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1.2K Messages

25 days ago

 

user_upqrts Thanks for posting on our Forums. I'm sorry to hear about the confusion and multiple accounts, and we should be able to assist with getting this cleared up. Was the original request to cancel your services or to change to a plan with internet alone and remove the TV service?

 

2 Messages

17 days ago

My originally account had  cable / internet service. I decided to end the cable and keep the internet service. Unbeknownst to me, the Xfinity representative open a brand new account with internet only while canceling my cable service on the original account but not internet service!!! I don't need 2 accounts for the same service. 

Official Employee

 • 

2.1K Messages

 

user_upqrts Let's take a closer look for you! Please send us a direct message. 
 
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• Click the "New message" (pencil and paper) icon
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• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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