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user_upqrts
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Monday, April 14th, 2025 5:46 PM

2 accounts - one i cancelled in Aug 2024!

The system has two accounts on my personal home address ([Edited: "Personal Information"]). On Aug 2024, a representative didn't cancel my old account (internet and cable: [Edited: "Personal Information"]) and started a new account (internet only: [Edited: "Personal Information"]). 

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Updated 

23 days ago

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XfinityThomasD

Official Employee

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1.2K Messages

1 month ago

 

user_upqrts Thanks for posting on our Forums. I'm sorry to hear about the confusion and multiple accounts, and we should be able to assist with getting this cleared up. Was the original request to cancel your services or to change to a plan with internet alone and remove the TV service?

 

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user_upqrts

2 Messages

23 days ago

My originally account had  cable / internet service. I decided to end the cable and keep the internet service. Unbeknownst to me, the Xfinity representative open a brand new account with internet only while canceling my cable service on the original account but not internet service!!! I don't need 2 accounts for the same service. 

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XfinityMartyR

Official Employee

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2.1K Messages

 

user_upqrts Let's take a closer look for you! Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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