Frequent Visitor
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24 Messages
2 accounts one address
I have a rental unit that I have a one year internet only agreement with XF that I use strictly for monitoring a smart water turn off system to prevent water damage from leaks. I've used it for short term rentals, so I didn't mind just paying the internet only for that. However, now I am going to rent it long term, and my tenant will need her own internet /tv package. I've been told I can't have 2 modems and 2 accounts at the same address. I seriously need to find a workaround for this, as I need to continue to monitor my water system, and my tenant needs her own account at this property. I have a one year contract with XF, that I obviously can't cancel without penalty, and in any event, I don't want to ask the tenant to give me her password so I can hook up these smart devices through her internet. There has to be a way. Please provide some workaround for this, I don't understand why there can't be 2 separate accounts for two different people, at one address? And to add to the issue: my tenant has her own XF internet/tv account already, at her current address, and she also has a contract which she can't cancel without a penalty, which she wants to transfer that service to my rental, of course. Help!
EG
Expert
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108.7K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCLysa
New Problem Solver
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617 Messages
3 years ago
Hey there @SJH134
I appreciate you reaching out through Forums to explore your options as far as having two services at one address. This is normally only a process allowed if there are two different addresses listed with the postal service. For example, 123 Main Rd and 123 Main Rd Apt/Unit B. ETC. However, this can also vary by area. I'd would be happy to review your area and see if anything can be done. Please send me a Peer to Peer message so we can help.
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