4 Messages
1K UP (AND) DOWN
I upgraded to the XB10 router and my upload is still capped, this is most likely because DOCSIS 4.0 isnt avaiable in my area, and i was curious when it was going to be rolled out for zip code 95660? The website says I should be getting symmetrical speeds so i was curious.
XfinityMelinda
Official Employee
•
374 Messages
2 hours ago
Hello @user_t162mz, and thank you for posting on our Community Forum! We're excited that you're excited about whether symmetrical speeds are in your specific zip code! 😀 Awesome that you have our XB10 gateway! But, concerning your upload is capped.
With our XB10, eligibility is tied to specific account requirements, primarily having symmetrical speeds. A quick way to check if your account qualifies is through our Xfinity Assistant here: https://www.xfinity.com/xfinityassistant/
If you’d like, we’d be happy to take a closer look at your account and check if your account is symmetrical speed ready. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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