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user_h4lb1a
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Visitor

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2 Messages

10/03/2026 11:13 PM

1gig plan download good... upload bad

Down load speed are pretty much right on q

Upload speeds are very slow 0.25 0.68 0.81

First agent claims cant esculate to a hire tier tryed to get him to esculate he refused  to then finally after reading him his own scripts he formed a ticket number  said 1 to 2 hours for a call back i just wanted him to try to force a bootfile and confirum upload channles are or arnt locked i assume my general understanding was above his and now were 3+ day in to consecutive issues from mobil and internet alike please help make this right

Question

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Updated 

14 hours ago

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XfinitySean

Official Employee

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1.1K Messages

14 hours ago

Hi there, user_h4lb1a, thanks for taking the time to post here on the community forums! I'm sorry to hear that you've been running into issues getting the upload speeds included with your plan. I would like to note, that we as agents don't have the ability to force a bootfile to a modem, but we can definitely take a closer look to see if anything appears out of place! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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